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Case study 04 · UX strategy and service design
Segurança Social
The public face of Portugal's social security, designed for everyone who has to use it.
The service
Segurança Social is how Portugal's social security reaches everyone: first-time workers, parents, pensioners, accountants and employers. Clarity and accessibility are requirements here, not polish.
My role
At WYGroup I designed the UX, a new information architecture and all the UI for the public website, worked on the maternity service journeys, and redesigned the end-to-end authentication flow for Segurança Social Direta.
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